Understanding Acceptable Use Policies (AUPs)

Question: Why do I keep receiving Acceptable Use Violation Notification?

When using Magai app, it is important to understand and comply with the Acceptable Use Policies (AUPs) of the underlying AI model providers, OpenAI and Anthropic. These policies are in place to ensure the safe and responsible use of the technology.

Magai has implemented several systems to automatically detect and prevent any content or requests that violate the AUPs:

  1. Automated content moderation: Every user request is screened by our AI moderation system before being sent to the conversational model. This helps identify any harmful, abusive, illegal or prohibited content based on the AUP guidelines.
  2. User notification: If a request is flagged for potential violation, the user will receive a notification indicating the nature of the violation and directing them to review the AUP policies. No response will be provided for these requests.
  3. Tracking repeat offenses: The system keeps track of the number of times a user receives violations. Three offenses will result in a temporary account ban, which can be appealed by reviewing the policies. Further violations may lead to permanent bans.
  4. Broad policies: The AUPs ban a wide range of unacceptable uses including hate speech, harassment, explicit or illegal content, privacy violation, and more. It also prohibits any dangerous, harmful or high-risk activities.

If you continue receiving these notifications, it means your requests may contain content or subjects that are prohibited under the AUP guidelines. We recommend reviewing the policies in detail and avoiding any discussions or questions that could enable banned uses. You can also contact our support team for clarification or to appeal ban decisions. Following the AUP is important for your access to and safe experience with the system.